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IBEROSTAR HOTELS & RESORTS UNOFFICIAL MESSAGE BOARD | IBEROSTAR REVIEWS & PHOTOS  |  IBEROSTAR QUETZAL & TUCAN - RIVIERA MAYA, MEXICO  |  (LEAVE OR READ) A REVIEW OF IBEROSTAR QUETZAL OR TUCAN (Moderator: MikeOKC)  |  Topic: Wonderful Hotel 0 Members and 1 Guest are viewing this topic. « previous next »
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George
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« on: May 31, 2012, 08:20:40 AM »

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We emailed the hotel a few weeks before departure to request interconnecting rooms facing the jungle on the 3rd floor. We received a quick response from the hotel that they would try their best but no promises.

Check in was quick with a few forms to sign, we were given a nice cool drink while we went through the process. We were allocated the rooms we requested ... Thankyou!

Our interconnecting rooms consisted of one with a very large bed and the other with twin beds .... both had - iron/ironing board, safe, coffee machine ( coffee & tea supplied), ice bucket, t.v., mini fridge ( beer, cola, orange, fizzy water, sprite), air con, walk in shower and shampoo, body wash/cream, comb, sewing kit etc. The beds were clean and our towels brand new. The room was cleaned everyday with the mini bar filled every 2nd day. Our view was the jungle and the monkeys visited every morning and evening, they don't make too much noise and we did request a room so that we could see them.

The hotel grounds are kept in immaculate condition, the guys are always working to keep it looking good and they do not get in the way of your holiday! To get around the grounds you can walk through the jungle or use a path down each side of the hotel. We are of mixed ages from teen to retired and had no problems getting around the resort on foot!

The pool is large with a shallow end that gradually slopes to deeper water, great for older children or people who find steps difficult, there is also a seperate children's pool, swim up bar and activity pool. The pool was clean and warm while I was there with plenty of sunbeds if you look around and people only take one each! The only problem I saw with the sunbeds was that couples tend to reserve more than one .... one in the shade and one in the sun..... I think this is extremely selfish and should not be allowed as some people had to share between them! So please think before putting your bags and towels on spare beds!!
The beach is huge with loads of sunbeds and shade, if you need more shade then you can get an umbrella from the towel guys. The sea is fantastic but watch your children as the current can be strong. Plenty of 1st aid guys walking around beach and the pool.

Food & Drink ... there is so much on offer! We had no problems finding something we liked at breakfast, lunch or dinner and yes there was food we didn't like but we didn't have to eat it!! Room service is free from 11am to 11pm and we found the quantity of alcohol fine in our drinks, the girls work hard to serve you around the pool or during the evening.

Evening shows were good and those guys work hard in the heat to entertain their guests, well done to them!

Hotel has wifi but you have to pay!

The hotel is a 5 min walk from Playacar village ... Starbucks has free wifi when you buy a drink. There is also a few shops and stalls.

I paid my bill a couple of days before check out and had no problems when we checked out.

The Iberostar Tucan is a lovely hotel that gave us a wonderful holiday. We have no problems recommending it and will return for further holidays in the future.
 
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IBEROSTAR HOTELS & RESORTS UNOFFICIAL MESSAGE BOARD | IBEROSTAR REVIEWS & PHOTOS  |  IBEROSTAR QUETZAL & TUCAN - RIVIERA MAYA, MEXICO  |  (LEAVE OR READ) A REVIEW OF IBEROSTAR QUETZAL OR TUCAN (Moderator: MikeOKC)  |  Topic: Wonderful Hotel « previous next »
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