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IBEROSTAR HOTELS & RESORTS UNOFFICIAL MESSAGE BOARD | IBEROSTAR REVIEWS & PHOTOS  |  IBEROSTAR COZUMEL - COZUMEL, MEXICO  |  Post the Date of Your Iberostar Cozumel Vacation (Moderators: George, MikeOKC)  |  Topic: April 18 - 25, 2009 0 Members and 1 Guest are viewing this topic. « previous next »
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LoriC
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« on: February 16, 2009, 11:46:07 AM »

We can't wait to return to Iberostar Cozumel. We'll be staying at the Iberostar Cozumel from April 18 - 25 and at the Iberostar Del Mar from April 25 - May 2  banana banana

We have stayed at the Lindo, Tucan and Quetzal before but Cozumel is our favorite.
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colleen
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« Reply #1 on: March 14, 2009, 02:32:09 AM »

We have stayed at Cozumel twice, and decided to venture on over to Quetzal/Tucan in mid April.  I'm sorry to hear that you liked Coz. more than Tucan/Quetzal.  But we are still excited to go.
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LoriC
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« Reply #2 on: March 17, 2009, 09:54:59 AM »

I am sure you will have a great time at the Tucan/Quetzal. It just didn't suit us. We like the intimacy of Coz and the outstanding staff. We traveled with our cousins, one of which has a hard time walking. The staff at Coz gave him a ride all over the place. They stopped to pick him up every time they saw him. He forgot his heart medication at home and one of the staff went into town to fill his prescription for him. They went above and beyond.

Many people Love the Tucan/Quetzal...especially for the jungle like atmosphere. What we didn't like was the pool bar is separate from the main pool and surrounded by trees so it is shady..and cold and a bit murky.

We called the main desk to ask for beer for our refrigerator and they refused. We even said we would pay for it. We are a middle aged couple and not obnoxious...we just wanted more than one beer while we were packing to go home..We made a complaint at the front desk prior to checkout the next morning and they apologized stating that is not their policy. Who ever was on staff the evening before was having a bad night...we just caught the brunt of it. Still no way to treat guests.

We have a huge group going this year, 27 of us so far...we chose not to go to Tucan/Quetzal mostly due to the way we were treated. We had a few more problems there. We are staying one week at Coz, just my hubby and me, and then on to meet our friends at the Del Mar. We have stayed at the Pairiso complex before and loved the friendly atmosphere and wonderfull staff.

We were just probably at the Quetzal at the wrong time or we had such an unexpected wonderful time at Coz, The Quetzal just didn't work out for us. We have stayed at all the Iberostars in the Rivera Maya and one of the Riu's. All are fantastic. We just left with a bad taste from the Quetzel.

You will enjoy a beautiful beach...even if they are still restoring it. The color of the water there is breath taking. The sand is ultra-soft. The beach was overcrowded when we were there (spring break 2008) but everyone was friendly.

Hope you have a wonderful time at the Tucan/Quetzal. And..if you want to see the monkeys, they are up early.

Lori

 
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IBEROSTAR HOTELS & RESORTS UNOFFICIAL MESSAGE BOARD | IBEROSTAR REVIEWS & PHOTOS  |  IBEROSTAR COZUMEL - COZUMEL, MEXICO  |  Post the Date of Your Iberostar Cozumel Vacation (Moderators: George, MikeOKC)  |  Topic: April 18 - 25, 2009 « previous next »
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